Frequently asked questions
Please take a look at this page. You will find a lot of general and indepth information as well as answers to a lot of your questions.
Registration and Publishing profiles
Q. - What does it cost to register on your site?
A. - Joining our site is absolutely free. Register now and meet single Russian and Ukrainian girls.
Q. - How do I publish my profile on your site?
A. - Click "Join" link. Please upload some recent pictures of yours and tell some information about you. You should fill out as many fields as you can on your profile.
Q. - Why was my username rejected during registration?
A. - Username is your nickname on our site. It may only contain latin characters, digits and underscore.
Q. - Do I have to pay money at once after registering on your site?
A. - No. You can browse the ladies gallery and read incoming mail for free.
Q. - I am a woman. I want to sign up. How do I do this?
A. - At this moment we do not accept women's registration requests through the Internet. Contact our support, leave your contact email and phone number and get instructions how to sign up.
Q. - What kind of photos can I post on my profile?
A. - You are to upload recent pictures of yours. The pictures must be morally decent, attractive and good-quality. It's strongly forbidden to post landscapes, drawings, animals, other people's photos, and nudity. We review all uploaded photos and reject those that do not meet our requirements.
Q. - I cannot complete my registration! I do not get the confirmation letter. What to do?
A. - You should contact our support, we will help you out.
Q. - How to remove my profile from the site?
A. - You can do it by contacting our support. All your data will be erased irretrievably.
Q. - May I put some contact information on my profile?
Q. - How much should I pay for membership?
A. - Unlike other dating sites, we don't charge membership, monthly or other upgrade fees. Pay only for the service you use!
Q. - What is the mission of Jump4love?
A. - Jump4love is an intermediary between single men from all over the world and brides from Ukraine and Russia. We provide online communication facilities which are used by men and women to get in touch with each other. Our main purpose is to gather single ladies and men under one roof and give them a chance to develop their relations.
Q. - Women of what age are presented on the site?
A. - Minimum age is 18.
Q. - I want to find a specific lady's profile. How do I do this?
A. - You can use many search options: age, height, weight, eyes and hair color, body type and many other criteria are available. Just click "Search" button on the home page.
Q. - I created a profile but I can neither read nor write letters. Why?
A. - Sometimes we need time to review and approve new profiles. Be patient.
Q. - I am for the first time on your site. Are all girls there real?
A. - We closely check all new female profiles, request copies of their documents and interview our ladies before publishing them on the site. Our specialists are doing a lot of work keeping scammers and fake profiles out of the site. The best way to check if a women you like is real is to spend some minutes with her in video chat.
Q. - I am 16 y.o. and still want to sign up. Is it possible somehow?
A. - No way. It is forbidden.
Q. - I cannot view all girls' photos in your gallery. Why?
A. - You need to register on site.
Q. - I'm looking for a wife. Are your women serious about getting married?
A. - Yes, many of them are looking for marriage. You can always check the field "Aim of acquaintance" on ladies profiles.
Q. - How do women get to your site?
A. - Our company has established cooperation with marriage agencies in Ukraine and Russia. The women you see in our gallery are clients of the agencies we work with. J4L does not have any any personal relations with the ladies you communicate to on the site.
Q. - I'm not looking for a wife and don't want to get married. I just want to find friends from another country. Is it possible?
A. - Yes, it is.
Q. - Men from what countries are more interesting to Russian and Ukrainian women?
A. - Men from western christian countries - the USA and Canada, Western Europe, Australia.
Q. - Men of what age are of interest to Ukrainian and Russian women?
A. - We have women of different age groups, that's why every man has chances.
Q. - How do I find out whether she knows English?
A. - You can check the field "English Proficiency" in a lady's profile.
Q. - I did not find a comprehensive answer in the FAQ. What to do?
A. - Feel free to contact our support team.
Q. - I'd like to contact the administration of the site personally. May I?
A. - Yes, write to our support to learn how you can get in touch with the administration.
Q. - I'd like to correspond via emails. Why should I correspond through your site?
A. - There are several reasons for that. The most part of our female clients do not speak English well and use the translation service. We are trying to assure safety of our clients and we are consistent with anti-scam policy. Our employees transparently screen the correspondence and detect scam attempts. This way we on the one hand prevent any cases of scam (we check our ladies profiles and documents and monitor their activity on the site) and on the other hand we protect the ladies from unserious men, financially unstable men, criminals, sexual offenders and "sex tourists". You won't believe how many people of this sort we come across.
Q. - There are many free sites on the net. Why should I pay on your site?
A. - That's true. If you need mere communication through the web, you will find many free sites on the internet. Our site is not for you in this case because we are specialized in serious dating and relations. We differ from many other sites because we offer the exclusive services for single gentlemen who are looking for love: bilateral Live Video Chat, Video Presentations, Gifts Delivery and Romance Tours. We provide ladies with free translation services, free internet and webcam access to boost your communication. We check women before posting them to our gallery and screen their activity in order to protect men from scam and money loss. We help our customers in arranging real life meetings with women they fell in love with. And we are appreciated by our clients for that.
Q. - Can I speak to you over the phone?
A. - Yes, write to our support to get our contact phone number.
Q. - What is your postal address?
A. - Our address in United Kingdom is CRYSTAL UNIVERSAL TRANSIT LLP, 372 Old Street, Suite 1, London, EC1V 9LT, United Kingdom. We arrange our work through local marriage agencies in Ukraine and Russia as our partners and representatives.
Q. - Can I ask you about something confidential? Are your female clients aware of what I write to the administration? Can you keep secrets?
A. - You can fully rely on us. We can guarantee the confidentiality of your correspondence with us and with our women. And of course we will keep your secrets.
Q. - I found a bug on the site. Are you interested?
A. - Yes, we are always trying to improve our site performance and fix all errors. Please, report the bug to our support.
Q. - I think that some ladies are not serious. May I report them?
A. - Yes, your reports will be very helpful for us. If you feel that a lady is not serious about marriage, contact our support to report her.
Q. - I was asked by a lady to send money. What should I do?
A. - The first thing you should do is not to send any money! The second thing is to report a lady who asks you for money. It is forbidden to ask for money on Jump4love and such actions are considered as scam.
Payments and Credits
Q. - What should I do to use all your services (messaging, live chat, etc)?
A. - You should first buy some credits.
Q. - What are credits and how do they work?
A. - If you are serious about using our site's services, you should purchase some credits. Credits are a kind of virtual currency for making payments on our site. Credits work in a manner of a pre-paid telephone card. You can pay as you go with no membership or additional fees. All prices for the services are listed in credits. Having purchased some credits, they will never expire.
Q. - How do I buy credits?
A. - Click on "Buy Credits" in your account menu and choose the amount of credits you want to buy. The more credits you buy the more discount you get. Your account will be credited immediately after you pay and you can be always aware of your credits balance in your account.
Q. - What kinds of payments you accept?
A. - Normally we accept Visa, Mastercard and AmEx cards. We accept payments in USD. If you are unable to pay with your plastic card, you can send payment via Western Union, Moneygram or PayPal. We can find an individual payment solution for you if the methods above are not convenient. For further details contact our support.
Q. - How long does it take to have my account credited after paying through western union or money gram?
A. - It usually takes from 1 to 10 hours. However if you pay on a weekend it may take more time.
Q. - I bought xxx credits today but these have not been added to my account. I have a successful payment but no credits showing! Where are my credits?
A. - The reason your account remains still not credited is that your last transactions got under review and were held. The review process may take up to 24 hours. During this time we unable to add credits to your account. Legitimate payments are not usually held this way save fraudulent transactions. It may be related to your location that was changed recently or your using another person's computer. Our site processes only completed payments and we cannot process the transaction until it is fully cleared and all holds are removed. So if you face a such situation inform us and be patient.
Q. - Will you charge my credit card automatically after my first payment?
A. - We never charge your credit card automatically without your will. Only you can buy credits when needed and only in this case you are charged.
Q. - I was asked to fill out a Credit Card Authorization Form. Why should I fill it?
A. - Sometimes our processing bank requires filling out credit card authorization forms from our customers who did numerous atypical payments. All information entered on this form will be filed to our processing bank under strict confidentiality. Your card will never be autobilled. Your completion of this authorization form helps us to avoid credit card fraud.
Q. - Is it possible to make attachments to letters on the site?
A. - You can attach photos - one photo per letter. Other kinds of attachments will not get through.
Q. - May I send my email or other contact info in my letters?
A. - It's forbidden by our policy to send your contact information (emails, phone numbers, etc) in your letters. Our filtering system will anyway cut out this information and your profile can be deactivated. You can get your lady's contact information in a different way. See "How do I receive the contact details of a lady from the site" question below.
Q. - I sent a letter but now I want it to be removed so that my lady could not read it. Can you help me?
A. - Yes, we can remove the letters you sent. You should tell us the dates when they were sent. Note, your account will not be credited after letters removal.
Q. - What are Presentation Letters?
A. - Presentation letters are pre-written letters that are sent by a lady to all men who match her age criteria. They are meant to draw attention to a lady and promote further correspondence. In other words, a lady "presents" herself. If any of these presentation letters attracted your interest you can reply and continue communication.
Q. - I speak a bit Russian. May I write letters in Russian with Cyrillic characters?
A. - Yes, our site fully supports Cyrillic characters and you can communicate in Russian or Ukrainian.
Live Video Chat
Q. - I am interested in your Live Chat service and want to try it. What should I do?
A. - You should make sure that you have a broadband internet connection and you have Adobe Flash Player installed on your system. You should beforehand get familiar with the chat rules and interface description. Optionally, you may get a webcam connected to have a 2-way video stream. After that you can start using our live video chat.
Q. - How does Live Video Chat works?
A. - Read these rules or ask our support.
Q. - How do I start chatting?
A. - Select a lady you want to chat with by clicking on her name and write her a Hello. If you accept a lady's invitation the chat session is started automatically.
Q. - How do I watch a woman?
A. - Just click on the button "Start watching woman" if it turns active. Note that the woman you would like to look at needs to have her webcam on.
Q. - How do I let the women see me?
A. - You can let a certain woman see the video from your webcam only when you are having an active chat session with her. Active chat sessions are indicated by a running timer. To start broadcasting yourself you should first press the button “Start broadcasting yourself”. Second you should select which woman is allowed watch you by checking a box next to the woman’s name in the contact list. After unchecking it the woman can no longer see you and you are not being charged for videostreaming service. There is no limit on how many women can watch you simultaneously.
Q. - How do I finish online chat and stop being charged?
A. - To finish your chat session with a certain woman you should click “Close” button next to her name in your contact list. Note that you can still watch the lady after closing a session with her! On closing Live Chat page all active sessions and video streams are automatically aborted.
Q. - How much does Live Video Chat cost?
A. - The cost of online text chat is one credit per minute. The cost of one way video streaming service (that makes it possible to see ladies on their webcams or broadcast yourself) is one credit per minute. Each service is billed separately.
Q. - I have problems with video chat. It is not working or is working not properly. How can I solve this problem?
A. - It seems like you have an old version of your browser or some necessary components are not installed. Contact our support and describe the problem with all details. We will help you make it work.
Q. - If I am on video chat with a lady, is it possible for someone else to look at my video without my leave?
A. - No. Nobody can view your private video.
Q. - Where are these women accessing the online services and Video Chat, at home or a mutual gathering place?
A. - The ladies can access online services both from home as well as from offices of our affiliates.
Q. - How long does it take to deliver a gift to a lady?
A. - We do our best to deliver your gift to a lady in five days. However, sometimes it takes us more time to deliver the gift due to reasons beyond our control.
Q. - How can I be sure that my gift was delivered to my lady?
A. - As a proof we take two photos of your lady holding the gift and send them to you.
Q. - I'd like to send a gift to a lady. What are the most popular holidays in Ukraine and Russia when women usually get presents?
A. - The most celebrated holidays are the New Year (Jan, 01), the St. Valentine's Day (Feb, 14), and the International Women's Day (Mar, 08) when men give presents to women.
Q. - How do I order a gift for a lady?
A. - Just click 'Send a gift' in a lady's profile and select the present (flowers, toys, perfumes, etc).
Q. - Can I send an exclusive gift that is not listed on your site
A. - Yes, it is possible. Contact our support to learn how to do it.
Contacts and Real-Life Meetings
Q. - How do I receive contact details of a lady from the site?
A. - To receive contact details of the lady you should first open the lady's profile, click the button "Request Contact Info" and follow the instructions. After that your request for obtaining contact information will be forwarded to one of our agents in Ukraine/Russia and if the lady does not mind sharing her contact info with you, you will get the reply soon. The reply contains the lady's full name, her postal address and her mobile number.
Q. - What do I need to send a request for contact details of a lady?
A. - In order to send a request for a lady's contact information you need to write at least 15 letters to her or spend 3 hours in chat with her. US citizens must comply with the IMBRA requirements (read more).
Q. - Why do you require 15 letters/ 3 hours of chat for requesting lady's contact details?
A. - We respect our ladies' privacy and never disclose their contact details without their leave. Every time men send requests for contact details, we have to ask our ladies for permission. If a lady does not feel like sharing her contact details with a man, his request is declined. The huge part of declines takes place because a lady does not know a man enough. It is obviously impossible to get to know a man quite well after just a couple of letters and release contact details to him. In our sole opinion, the requirement of 15 letters/3 hours of chat helps a lady get to know a man enough for trusting him any personal information. We do not want our ladies to decline men's requests to feel rather uncomfortable doing that, because men normally STOP communication then or get offended. If your lady informs you of her willingness to give you her contact details, you do not need to comply with the requirement of 15 letters/ 3 hours of chat.
Q. - Is it free to send a request for lady's contact information?
A. - No, we charge 20 credits for sending a request for contact info. We take this fee for our agent's work. The administration of the site does not have contact information of the ladies. Each time you request someone's contact details, we forward your request to Ukraine/Russia to one of our agents. The agent must get in contact with the lady, specify her actual contact details and get her permission of sharing her information with you.
Q. - I have requested contact details of a lady X. When will you send the information to me?
A. - Usually it takes 4-5 days for our partner in Ukraine to contact the lady to specify her contact details and to ask her permission on sharing her contacts with you. Sometimes it may take up to a week. Please be patient. If you did not get the reply shortly, 20 credits will be returned.
Q. - I have requested the lady's contact details but never received any reply. What is going on?
A. - Most likely our notification containing the details was lost in your mailbox or was deleted by spam filter. Contact the support to clear it up.
Q. - The lady's contact details you gave me are not correct. What to do?
A. - Do not hesitate to contact support. Though we check through contact details we give to men, sometimes errors occur. Usually it is a matter of a few days to get contact details corrected. J4L never contacts ladies from the site personally. Contact details of a lady are provided by one of our agents in Ukraine or Russia. We have to rely on our agents in this matter and ready to return credits if an address is wrong.
Q. - I want to know the lady's email address. How do I get it?
A. - You can send a request for getting contact information of the girls you like, you will obtain their full names, postal address and mobile phone numbers. Then contact them over the phone and learn any additional contact information you wish: emails, messengers, etc. We personally do not store such information about our ladies as email address and unable to share it with you.
Q. - I'd like to come to see a lady from your site. Can you help me arrange my trip?
A. - Yes, we can help. We need some information to start with: your lady's ID, an approx date of your arrival and a period of your stay.
Q. - How am I supposed to come and see the lady I like?
A. - We usually suggest people two variants: 1. You can get lady's contact details through the site and arrange a trip to her on your own. In this case we do not assist, you and your girlfriend should be ready to make all arrangements. This is the cheapest but not much convenient variant. 2. You can use our Romance Tour service. In this case our representatives in Ukraine take all responsibility for your visit. They will organize airport transfer, apartments, personal driver, interpreter, your leisure time, romantic events, daily meals, etc.
Q. - I'd like to book a tour. What shall I do?
A. - Open your lady's profile, click the link "Visit the Lady in a Romance Tour" and fill out an application form. After the form is completed, our managers will contact you.
Q. - I know the address and phone of the lady I'm going to come to. Should I apply to your company for help?
A. - In fact it is up to you. You can come on your own and spend time with the lady you like. However, as experience shows, it is better to ask an agency for help. We can either merely help you find accommodation and transport or arrange a splendid romance tour taking into account all your requests.
Q. - I do not want your Romance tours. How can I meet my lady?
A. - You can get your lady's contact details through the site (click 'Request Contact Info') and arrange a trip to her on your own.
Q. - Can you help me arrange airplane tickets?
A. - Unfortunately, we cannot. We also do not know what are the costs for airplane flights. You should get tickets by yourself.
Q. - What is the Romance tour cost?
A. - Open your lady's profile, click the link "Visit the Lady in a Romance Tour" and fill out an application form to learn the tour approximate cost. Note that the cost of your romance tour and the list of services may vary much depending on the city/cities you are going to visit. The cost also depends on how many days you are going to stay. Write to our support for details.